Frequently Asked Questions
We want every Glorka order to feel right—from the moment you choose your piece to the moment it arrives. Below you’ll find answers to our most frequently asked questions about returns, refunds, custom sizing, shipping, and delivery.
Shipping & Delivery
How soon will my order ship?
We ship orders within 1–5 business days. We’re a small studio, and our team works carefully to pack and send each order with care.
If your order status has not been updating for more than 5 business days or you need your pieces by a specific date for an event or travel, please message us so we can prioritize your shipment and do our best to get you your items on time!
We are leaning to balance being a slow fashion brand and make sure you receive your orders on time. Thank you for your patience and for supporting our small studio!
Are international customs duties and import taxes included in my order?
Yes! If your shipping address is outside the USA, your total at checkout will include the price of your items plus any applicable import duties, taxes, and customs charges, calculated based on your delivery country.
We want you to know the full cost before you place your order, with no surprise bills or charges upon delivery. Even if additional customs charges arise upon arrival to your country, we will cover them for you and will make sure you receive your order without any delays.
What should I do if tracking shows “attempted delivery”?
Please contact your local post office as soon as possible and provide the tracking number from your shipping confirmation. Let them know that the parcel was shipped from the United States, and confirm your address or provide any delivery instructions they may need.
Acting quickly can help prevent the package from being returned to us.
What should I do if tracking says “delivered,” but I cannot find my package?
First, confirm that the shipping address is correct, check around the delivery area, ask household members or neighbors, and contact your local post office with the tracking number. Either you or Glorka may also submit a USPS Missing Mail request. If you would like us to file it, please contact us.
USPS investigations usually take a few days. If the package cannot be located and tracking confirms delivery to the correct address, we can review the case and offer a few options available under our policy.
Each case is considered individually and depends on the circumstances of the order. Reach out. We will do everything we can to help.
Is free domestic shipping insured?
Free Domestic Shipping is sent using our standard USPS, UPS or FedEx Ground service. Glorka does not purchase additional shipping insurance unless the customer specifically requests it before the order is shipped.
If you would like to add insurance or signature confirmation to an order, please contact us before shipment so we can provide the additional cost.
Returns & Refunds
Can I return an item if it doesn’t fit or isn’t right for me?
Yes. You can request a return from your order page. There is also a direct link to Request a Return in the footer of the website. You can always contact us at hello@glorka.com or via chat box (lower right corner) and we will initiate your return for you.
Once we receive your return, we can issue a refund to your original payment method or provide store credit, if you prefer.
Even though we offer free domestic shipping, in case you decide to return the order, a small restocking fee will be deducted from a refund to cover the initial cost of shipping and the return shipping. This is generally around $11-14, but may vary depending on the shipping rate, amount of pieces and the size and weight of the package.
How do I return an order within the United States?
You may mail your return to:
Glorka Studio: Returns
269 Powers Street, Unit B
Brooklyn, NY 11211
USA
If you prefer, you can mail it yourself or we can email you a prepaid return label. If you choose to return the order on your own, the restocking fee will be smaller and will cover only the initial shipping cost.
Please contact us before mailing your return so we know to expect it.
How do international returns work?
At this time, we are unable to provide prepaid return labels for international orders. International customers are responsible for purchasing the return shipping label, completing any required customs forms and covering any customs dues.
Please note: if we are asked by your shipping provider to pay any customs dues on our return orders, we will pay that amount and deduct it from the refund.
You can send your return to:
Glorka Studio: Returns
269 Powers Street, Unit B
Brooklyn, NY 11211
USA
Please send us the return tracking number so we can monitor the package. Once it arrives, we can process a refund or a store credit.
When will I receive my refund?
We process your refund after your return arrives at our studio. Once the refund has been issued, it usually appears in your account within a few business days, depending on your bank or payment provider.
What happens if my package is returned to Glorka as undeliverable?
We will try to contact you using the email address connected to your order. Depending on the situation, you may be able to have the package reshipped after confirming your address and covering the new shipping cost.
If we cannot reach you after multiple attempts, we will refund the returned order. You are always welcome to place a new order if you would still like the item.
Why do I need to pay a reshipping fee?
When a package is returned to us and needs to be mailed again, a new shipping label must be purchased. The reshipping fee covers that new label and is calculated using the current rate for your address.
As soon as the reshipping invoice is paid, we can prepare the package to be mailed again.
What happens if an international package is returned because of a delivery issue or unpaid customs charges?
If the package has been returned to our studio, you may choose one of the following options:
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Reshipment: We can send the package again after confirming your address and receiving payment for the new shipping label. If import duties or taxes apply, you will have another opportunity to pay them directly to your local customs authority when the package arrives.
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Refund or store credit: We can refund the price of the returned item to your original payment method or issue store credit, if you prefer.
Please contact us to let us know which option works best for you.
Exchanges
Can I exchange my pieces for a custom size instead of returning it?
Yes. If you love the style but the fit isn’t quite right, please tell us what you would like adjusted. Because we are a small studio and make our clothing in-house, we are happy to work with you and create a custom size or adjust the fit for you in exchange.
Custom options depend on the design, fabric availability, and the alteration requested. Contact us and we’ll be happy to explore what is possible.
What if the size is too small?
We’d be happy to make you a custom larger size!
If you’ve already placed an order and received your piece, please contact us with your order number, measurements, and what feels too loose or too long. We’ll help arrange an exchange.
If you haven’t ordered yet, reach out with your measurements and the piece you’re interested in. We’ll let you know whether we can create a custom size for you and guide you through placing a custom order.
What if the size is too big?
We’d be happy to make you a custom smaller size!
If you’ve already placed an order and received your piece, please contact us with your order number, measurements, and what feels too loose or too long. We’ll help arrange an exchange.
If you haven’t ordered yet, reach out with your measurements and the piece you’re interested in. We’ll let you know whether we can create a custom size for you and guide you through placing a custom order.
Can I order a piece in a different or custom color?
Yes! Have a special color in mind? We’d love to explore it with you. We already have some beautiful fabric colors in stock. Contact us and let us know which piece and color you’re interested in, and we’ll do our best to find something that works for you!
Still Have a Question?
Please contact us through our website or reply to your order confirmation email. Include your order number whenever possible so we can help you more quickly.