Shipping policy

SHIPPING

  • We offer FREE shipping within United States. Orders are shipped within 1-5 business days after payment is received.
  • Our packages go out every Monday, Wednesday and Friday except Holidays.
  • If you choose expedited shipping option, we will drop off your package with your chosen shipping method on our next shipping day.
  • Custom and make-to-order pieces will take longer to ship and we will communicate it with you.

RETURNS

We understand some items might not fit you well or turn out to be not quite your style - and it is OK! Request a return here  or contact us via email hello@glorka.com to request a return. We will get back to you within 24-48 hours.  

  • Returns are accepted within 14 days from the day of the delivery. Items must be unworn and in excellent re-sellable condition.
  • You can choose a refund, an exchange or a store credit.
  • We are asking you to be responsible for the return shipping cost. We will provide return shipping label and once we receive the item back we will send a refund minus a small restocking fee (to cover shipping cost). 
  • Shipping fee is waived if the reason for a refund is a flaw or damage or a wrong item received.
  • We mail orders with the shipping service and shipping address exactly as requested by the customer. In case of the packages lost in the mail, we investigate each case individually.
  • Please note: If the tracking status says: "delivered" and the destination address is correct, we are not obliged to refund you the item. We may however offer a partial refund (just to recover our cost, no profit) or possibly send you a replacement piece. Each case though is addressed individually. If you have an issue with the delivery, please contact us at hello@glorka.com and we will do everything we can to resolve this situation. 

INTERNATIONAL SHIPPING

  • Depending on the country AND shipping courier you choose, you might require to pay customs duties and/or import taxes.
  • If you see added duties and import taxes at the checkout - that means you can pay them in advance and you won't need to pay anything upon delivery.
  • Paying all the fees at the checkout is highly recommended to avoid any surprised charges.
  • In case there are any additional charges at the destination country - we will cover them all and you will receive your order without delays.

INTERNATIONAL RETURNS

Request a return here  or contact us via email hello@glorka.com to request a return. We will get back to you within 1-2 business days. 

  • As of now we are unable to provide return shipping labels for international orders. You are responsible for the return shipping cost, customs paperwork, taxes and duties that might be charged by the courier of your choice.
  • If we receive a request from the shipping company of your choice to pay customs dues on our return items, we are happy to pay them, and they will be deducted from your total refund amount. 
  • The item must be unworn, with tags, in the same condition as you received it. Once we receive and inspect the item/items, we will issue a full refund for the item/items. Initial shipping cost is not refundable.